This privacy policy sets out how we, EXINK (US) LTD, Canadian company (“we”, “us”, “our”, “Company” or “EXINK (US)", treat the privacy of customers, users of our online services, website, applications and other services (“Services”), and others with whom we interact. We respect the privacy rights of individuals. This policy details how we collect, store and use personal information.
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This policy describes the types of information we may collect from you or that you may provide when you visit the website exink.io (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
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This policy applies to the information we collect:
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● On this Website.
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● In email, text, and other electronic messages between you and this Website.
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●When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
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It does not apply to information collected by:
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● Use offline or through any other means, including on any other website operated by Company or any third party; or
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● Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.
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Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you disagree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree and acknowledge that you are bound to this privacy policy. From time to time it may be necessary for us to revise and update our privacy policy. We reserve the right to change our privacy policy at any time without prior notice by updating this page. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. We suggest you familiarize yourself regularly with our policies and your rights before placing an order with us to ensure you are aware of our most up-to-date privacy policy.
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CHILDREN'S INFORMATION
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Our Website is not intended for anyone under 13 years of age. No one under the age 13 may provide any information to or on the Website. We do not knowingly collect personal information from anyone under 13. If you are under 13, do not use or provide any information on this Website, register on the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from anyone under 13 years of age without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@exink.co
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Collection and Storage of Personal Information and Data

We, and the third-party providers we engage, will collect personal information about individuals when they visit our site or get in touch. Our usual approach is to collect personal information directly from the individual concerned. This information could include your name, email, telephone or address contact details, birth date, image/photographs of you, social media information, shopping preferences and profile, credit card and payment-related information, and other information that identifies you personally (“personal information”). We may also collect information about your device and browser, demographic information such as your location, your IP address, and pages you visit on our site and products you view.
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For example, we collect personal information in circumstances including:
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(i) when a person signs up to become a user of the Services;
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(ii) when goods, services or vouchers are ordered or paid for;
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(iii) when processing returns or exchanges;
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(iiii) when you telephone us or visit our website and make an inquiry to which a later response is requested and to do so requires your contact details;
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(iv) when you ask to be included on marketing distribution lists, become a member of our loyalty programs or interact with our social media services;
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(v) when you provide us with information about an intended third-party recipient of goods (e.g. when you purchase a gift for someone else and provide us with their name and address);
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(vi) when you, as an individual, either on your behalf or on behalf of the business you work for, enter into an agreement with us for the supply of goods or services by you/ your business (including models, influencers etc);
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(vii) when you navigate through the site. Information collected automatically includes usage details, IP addresses, and information collected through cookies;
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(viii) from third parties;
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(vi) when you enter a competition or special promotion; and
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(vii) when receiving applications for employment, when evaluating job applicants and personnel which may include a collection of details such as employment history and educational qualifications.

We may use ‘cookies’ to collect data relating to your general internet usage. A cookie is a small text file that is placed on your computer’s hard drive. This data may include IP addresses, browser versions, number of visits and similar such data relating to your navigation of the internet and our site. We also may use these cookies and other technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Email us at support@ex-ink.com for information on how you can opt out of behavioral tracking on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking. The information we collect automatically may include personal information and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. Cookies help us to improve our site and to deliver a better and more tailored service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site.
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You may refuse to accept cookies by activating settings on your internet browser. However, please note that if you select such settings you may be unable to access certain parts of our website.
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Pages of our Website [and our emails] may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or [opened an email] and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).



Use and Disclosure of Personal Information
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We have a legitimate interest in the collection of personal information. We will not sell or distribute your information to third parties unless we have your express consent to do so or are required to by law. We may use personal information for marketing but only where such use complies with the applicable privacy laws.
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We use the personal information collected from you for the purpose it was provided or collected,
including in the following ways:
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● For the purposes of collection described in (2) above;
● To respond to inquiries received from you;
● To process, confirm, fulfill and update you about your orders and to carry out our obligations arising from any contracts entered into between you and us;
● To perform authorized financial transactions with you;
● To enable our payment providers to retain credit card information for anti-fraud and security purposes;
● To verify your identity and to assist you if you have forgotten any username or password;
● To communicate with you and provide you with information (whether by email, post or other means) about our products or our Services, where you have requested or consented to receiving this from us or where this provision is otherwise permitted at law;
● To notify you about changes to our goods and services;
●To allow you to participate in interactive features of our service when you choose to do so;● To tailor specific product offerings to you;
● To enable you to enter competitions we run;
● To facilitate your participation in surveys we (or a third party on our behalf) run where you volunteer that personal information;
● To enable you to participate in loyalty or reward programs, if you so request it;
● To interact with you through social media platforms (such as Facebook, Twitter, Instagram, Pinterest), if you elect to use such platforms, subject to the platform’s privacy policy;
● To receive and address complaints or feedback from you;
● To protect our legal interests and fulfill our regulatory obligations (if and to the extent necessary);
● For business analysis, reporting, and market research;
● To present our Website, and its contents, our goods, and services to you;
● In any other way we may describe when you provide the information; and
● In other circumstances, with your prior consent.

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We may use personal information for the purposes of marketing to users but only where such use complies with applicable legislation.
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When you subscribe to our database and provide us with your personal information, you consent to our use of your personal information, such as your name, email address and phone number for marketing purposes. This includes, but is not limited to, sending you correspondence such as newsletters, competitions and promotions via email, SMS, social media and postal mail.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
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We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please email us at support@ex-ink.com For more information, see Your Choices and Rights Relating
to your Information.



Information We Collect Through Third Parties

We may obtain information about you from other trusted third-party sources to update or supplement the information that you provide or that we collect automatically. This includes, for example, information from public databases or data aggregators that may include your demographic information, media consumption, previous purchases, shopping habits, loyalty program information or lifestyle preferences. We may also receive information about you from our partners and service providers, (including, for example, business partners, analytics vendors, advertising networks and search information providers).

We may use this information to help us maintain the accuracy of the information we collect, personalize your experience with us, and target our communications so that we can inform you of products and services or other offers that may be of interest to you, to measure ad quality and responses, and for internal business analysis or other business purposes.



Text Marketing and notifications
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By entering your phone number in the checkout and initializing a purchase and subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month.
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If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be considered a reasonable means of opting out. Message and data rates may apply.
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For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.



GDPR Compliance
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All customers and others with whom we interact have the option to opt out of receiving marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us and/or selected third parties you should opt out by clicking on the "unsubscribe" link in any email communications that we might send you.



Security of Personal Information
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We take all reasonable steps to protect your personal information, including internal and external security, restricting access to personal information to those who need to know, maintain technological products to prevent unauthorized computer access and regularly review our technology to maintain security.
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We treat website and credit card security seriously and endeavor to provide a secure, safe platform through which to conduct transactions.

Questions and Concerns; Access and Correction to Your Personal Information

You have a right to access the personal information we hold about you. Please provide sufficient detail about the information in question to help us locate it. We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time.
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To obtain a copy of the personal information we hold about you, or to otherwise make a complaint about a matter relating to privacy, please write to us at:
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The Privacy Officer
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Customer Care
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EXINK(US)
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Email: support@exink.co



Data Security

We take all reasonable technical, physical, and organizational security measures required to protect your personal data from loss, unauthorized disclosure or other forms of misuse. Data is stored in a safe environment that is not open to public access.
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Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. If we share information with a third party, as detailed in this privacy policy, we shall use all reasonable efforts to ensure that they keep the information secure and only use the information consistent with the terms of this Privacy Policy.



Changes to Our Privacy Policy
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We may modify, alter or otherwise update this privacy policy at any time. We will post revisions on our website. We encourage you to review this policy from time to time.
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Contact Information
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If you have any questions about this privacy policy, believe your personal information is incorrect, or need to access this privacy policy in an alternative format due to a disability, please contact us at support@exink.co